Shipping policy
At Duulaia, we want your order to arrive smoothly and safely. Please review our shipping policy below for information about processing times, shipping options, tracking, international orders, and delivery support.
Order Processing
We do our best to process and ship all in-stock orders within 2 to 4 business days after your order is placed, excluding weekends and holidays.
During launches, promotions, holidays, or other high-volume periods, processing times may be slightly longer.
If your order includes preorder items or items with a stated extended lead time, your shipping timeline may be different. Please refer to the product page for specific preorder or lead-time details.
Please note that choosing expedited shipping at checkout speeds up the delivery time after your package has shipped, but it does not always shorten the order processing time.
Shipping Rate & Options
Shipping costs are calculated at checkout based on your location and the shipping method you select.
We offer a variety of shipping options, which may include:
-
Standard Shipping: Typically arrives within 3 to 7 business days after your order has been processed.
-
Expedited Shipping: Faster delivery options may be available at checkout for domestic orders.
-
International Shipping: Delivery times and rates vary by destination. International orders may be subject to customs fees, import duties, taxes, and additional processing time.
Available shipping methods and estimated delivery times will be shown at checkout.
Free Shipping
Domestic orders over USD $75 automatically qualify for free standard shipping.
From time to time, we may also offer special promotions that include free shipping. Any available shipping promotion will be shown at checkout or stated in the promotion details.
Weekends & Holidays
Our team processes and ships orders Monday through Friday, excluding holidays.
Orders placed on weekends or holidays will begin processing on the next business day.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with tracking information.
Please allow a little time for tracking updates to appear after your order has shipped. If you do not see your tracking email, please check your spam or promotions folder.
If you are still unable to locate your tracking information, please contact us at info@duulaia.com.
Address Changes
We begin processing orders as quickly as possible, so we cannot guarantee changes once an order has been placed.
If you need to update your shipping address, please contact us immediately at info@duulaia.com with your order number and the correct address.
Once an order has shipped, we are unable to make changes to the shipping address. In this case, we recommend contacting the shipping carrier directly for assistance.
Delevered But Not Received
If your tracking shows that your package has been delivered but you have not received it, please first check:
-
Around your front door, mailbox, parcel locker, or delivery area
-
With household members, neighbors, building management, or front desk staff
-
The tracking page for any delivery notes from the carrier
Sometimes carriers may mark a package as delivered slightly early or leave it in a safe location.
If you still cannot locate your package, please contact us at info@duulaia.com. We will help investigate with the carrier and work with you to find the best solution.
International Shipping
We offer international shipping to selected destinations available at checkout.
International shipping times and rates vary depending on the destination. International orders may also be subject to customs processing, import duties, taxes, customs fees, or other charges required by the destination country.
These fees are the responsibility of the recipient and are not included in the product price or shipping cost unless clearly stated at checkout.
Please note that customs fees, duties, and taxes must be paid before your order can be delivered. Duulaia is unable to cover or refund customs charges.
Refused International Orders
If an international order is refused upon delivery and returned to us, the order may be subject to return shipping fees, customs fees, and restocking fees.
Any applicable fees may be deducted from the refund once the returned package has been received and inspected.
Shipping Delays
Delivery times are estimates and may vary due to carrier delays, customs processing, weather, holidays, high-volume shipping periods, or other circumstances outside of our control.
If your package appears delayed, please check the tracking information first. You may also contact us at info@duulaia.com, and we’ll be happy to help look into it.
Damaged, Defective, Or Incorrect Items
Please inspect your order upon delivery.
If your item arrives damaged, defective, or incorrect, please contact us at info@duulaia.com as soon as possible with:
-
Your order number
-
A brief description of the issue
-
Clear photos of the item
-
Photos of the packaging, if applicable
We will review the issue and work quickly to help make it right.
Contact Us
If you have any questions about shipping, delivery, or your order status, please contact our customer care team at: